Overview
At Buy Hot Water System, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below.
1. Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, the item must be:
Unused and in its original condition
In the original packaging
Accompanied by a receipt or proof of purchase
Please note: Items that have been installed, damaged, or altered are not eligible for return.
2. Non-Returnable Items
Certain types of products are not eligible for return, including:
Custom-built or special-order items
Clearance or final sale products
Items returned without original packaging or missing parts
3. Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved:
A refund will be processed to your original method of payment
It may take 5–10 business days for the amount to appear in your account, depending on your payment provider
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us at 📧 info@buyhotwatersystem.com
within 7 days of delivery.
5. Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
For your protection, we recommend using a trackable shipping service.
6. How to Start a Return
To initiate a return, please contact us at:
📧 info@buyhotwatersystem.com
Include your order number and the reason for the return, and our support team will guide you through the process.
Need Help?
If you have any questions about returns, refunds, or exchanges, don’t hesitate to reach out. We’re here to help:
📧 info@buyhotwatersystem.com